We understand that COVID-19 will affect each family differently and we are committed to supporting each individual camper and parent through transparent and excellent customer service. If you have questions or concerns about processing a cancellation, please reach out to our Customer Experience Team at email@example.com, online chat, or call 720-249-2412.
We have created a cancellation policy to give you more flexibility so you can choose the option that best fits your situation.
|You want to hold your spot:||Cancel for any reason within 24 hours of registering and receive a full refund.|
|You can’t pay for everything right now:||Sign up for camp with a deposit of 25% of the camp cost. The remaining balance is split into equal monthly payments paid on the 1st of each month with a final payment on the 1st day of the month before your camp session starts.|
|You need to change your dates or type of camp||If you need to change your dates or sessions up to 14 days before the start of the camp session, just email firstname.lastname@example.org and we’ll make that change for free! Subject to availability.|
|You need to cancel and there are more than 14 days before your camp starts.||Receive 100% of the amounts paid as a credit that can be used for any Avid4 Adventure purchases through December 2022. If you need a refund, we can provide one minus a 7% processing fee.|
|You need to cancel and there are less than 14 days before the camp starts.||We are sorry, on such short notice, no credit or refund is available. *However, if you are canceling due to COVID, then see below.|
|Avid4 needs to cancel before the start of your camp session and it is because of external mandates or health orders||Receive 100% of amounts back - 90% paid as a refund to the original payment method and 10% paid as credit that can be used for any Avid4 Adventure purchases through December 2022.|
|Avid4 needs to cancel before the start of your camp session and it is NOT because of external mandates or health orders||Receive 100% of the amounts paid as a refund back to the original payment method or as credit that can be used for any Avid4 Adventure purchases through December 2022.|
|Avid4 needs to cancel for any reason after the start of your camp session||Receive a prorated refund back to the original payment method based on the number of days the program runs.|
*If a cancellation is directly related to Covid-19 diagnosis or exposure. Please email email@example.com for refund options.
We accept Visa, MasterCard, American Express, and Discover.
For all of our camps, a 1-time fee per summer of $18 per camper is charged to cover registration system fees, bank fees, and various local & state rec permit fees related to using the many beautiful recreation areas we take campers to. Thank you for your understanding.
Avid4 will spend over $400,000 in 2021 to enhance the health and safety of our campers and staff. When registering for camp you can make an optional contribution that will help offset a small portion of that amount. Suggested amounts are $4 for one-week half-day camps, $8 for one-week camps, and $16 for two-week camps. If you would prefer to add a smaller amount or nothing at all – thank you just as much!
When registering multiple weeks in the same season, please be aware of the following:
Policies Last Updated 11/20/2020